Faxing Features

A summary of the Fax Features and Instructions on how to use the feature.  

Out-going and In-coming Faxes 

The Universal Office provides a number of different fax features that make the service irresistible for people who often fax or receive faxes.  First of all, there is no need for a fax machine.  You can send and receive faxes directly with your computer.  Because of the PhoneBooks feature, people can send out multiple faxes of a virtually unlimited number simultaneously.  This is called a fax-o-gram, and this feature is essentially the same feature as the audio-gram.  You can access this feature either through the phone portion of the system or through the internet at your personalized on-line desktop at www.universaloffice.tv.

Similarly, the Universal Office can receive multiple faxes simultaneously as well.  The following are 3 main features that the service provides in relation to faxing:

Fax Mail

Now, you can receive your faxes anywhere you want. Fax Mail makes it possible to receive a fax, even if you do not have a fax machine.  When you are a Universal Office Customer, you have Genie ready to accept one or more faxes for you simultaneously. Once the faxes are received, Genie will notify you and store the faxes while she waits for your instructions. You can call from any touch-tone telephone and instruct Genie to deliver your faxes to any fax machine. You can even call from a fax machine and retrieve your faxes on that fax machine right away. If you are traveling, away from the office or simply do not have a fax machine of your own, you can pick up your faxes at work, the local copy shop, or a friend’s fax machine.

Fax Mail can be received as a regular fax or combined with a voice mail message. With Fax Mail the sender has the option to record an audio message, which is stored and attached to the fax. (Try that with a regular fax machine!) When reviewing the received faxes, you can first hear the accompanying voice message and decide whether you wish to retrieve that fax right away, save it for later or forward it to the Universal Office Telephone Number for someone else in your company.

If you are one of the many road warriors whose support team is back at the home office, your fax routing problems are solved.   

Fax to Email

When Genie receives a fax for you, she can convert it automatically to an email attachment. Genie can then send you those faxes immediately as email, anywhere, anytime. And, because it’s email, it’s free of outbound dial tone costs. Now you can have a fax telephone number in North America, and receive your faxes free of extra charges at your office in any part of the world!

Fax to email lets you go digital sooner. Instead of dealing with paper faxes, you receive your faxes as email that you can view on your computer, delete, store as a file, print out or re-send to others. (We said you didn’t need a fax machine!)

Now companies large or small can give their employees the efficiency and privacy of a separate fax number without the need to invest any money in additional telephone lines, fax machines or equipment. 

Email to Fax

Just as Fax to Email helps those who have a computer but no fax machine, Email to fax was developed for those of you who do not own a computer or feel uncomfortable with email. Email to fax will convert the text messages in emails and re-send them as a fax, anyplace, anytime. Now you can get an email address from EasyTel but actually receive your email on your fax machine.   

Retrieving Faxes

1. Access your Genie
2. Press 2 for the Fax Menu
3. Listen to Fax Document Information
4. *(star)  to Retrieve Fax Document
5. Select Fax Delivery Method

Press 1 to fax

Press 2 to fax phone

Press 3 for email delivery

Repeat for all Fax Documents.

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